To avoid crushing and damage, please return pointe shoes in a hard carton not in an envelope.
Please do not pull or adjust elastic on pointe or technique shoes. Shoes returned with elastic that has been pulled will not be excepted.
Please enclose a copy of your original invoice or packing slip, note CLEARLY on it what you would like us to send you as an exchange.
Your credit card will be billed for postage for shipping the exchanged merchadise.
Tights, Unitights and undergarments are not returnable or exchangable except for factory defect.
Merchandise and packaging must be in brand new resalable condition, in original package, with tags still attached.
Returns on items can be made only within 30 days of shipment for refund, no exceptions.
Shipping and handling is not refundable under any circumstances.
We are not responsible for lost or stolen packages
COST OF RE-ROUTING A PACKAGE WILL BE AT THE EXPENSE OF THE CUSTOMER.