Refund Policy

Dear Valued Customer:


Prima Soft Dancewear is know for innovative and quality merchandise. We thank you for your orders and hope you enjoy your purchase.  Should you require an exchange or have received an item in error, please e-mail us at info@prima-soft.com or call our order department 215 572-5177 ET.  Monday through Friday 10 A.M. - 5 P.M. For an RA# (Return Authorization Number) Returns without an RA #will not be accepted.


RETURN POLICY

All returns or exchanges must be made within 15 days from when the package was received. Returns or exchanges after 15 days are subject to a 15% restocking fee. Returns after 30 days will not be honored.


Items may only be returned if they are in 100%, unused, re-salable condition with original package and tags attached where appropriate.  Any items not returned in original package in unused, re-salable condition will not be accepted and a refund or exchange will not be issued.

If the merchandise received is factory defective, we will replace it and you will not be billed for return shipping.  If the merchandise is for exchange, we will need your credit card number/expiration date, CVV#, card billing address and zip code to process postage for any exchanges you may need. Please include this information and a detailed description of your exchange when sending back your merchandise.    


Return address:

Prima Soft   213 York Road  Jenkintown Pa. 19046  (Phone inquiry. 215 572-5177)


Non Returnable Items Ballet and Pointe shoes that have had the draw string pulled or have been soiled or worn are non returnable and will not be accepted for exchange or refund. Please return Pointe Shoes in a hard side box to avoid crushing during transit. Shoes that have been crushed in transit will not be accepted.  Tights, pointe shoe accessories (Wool, Ribbons, Toe Pads, Make It Fit Kits, Heel Oval Kits) are non returnable items unless found to be factory defective.


All returns/exchanges must have an RA #(Return Authorization number) This  may be obtained by calling 215 572-5177 ET. or e-mail info@prima-soft.com

Please supply us with your Order number and date of order when contacting us.

Please visit our web site @www.prima-soft.com to view all of our dancewear.